Dear Guests,

We thank you for choosing to stay at our hotel. To ensure you have a pleasant and trouble-free experience, we kindly ask you to carefully read our regulations, designed to protect common areas and ensure a serene environment for all.

We emphasize that our establishment is the “home” to many guests who, like you, have chosen to spend time with us. Therefore, we ask you to treat the premises with the same care you would reserve for your own home.

To make every stay as enjoyable as possible, we ask you to observe not only legal provisions but also simple rules of common sense and mutual respect. Everyone’s cooperation is essential to guarantee a positive experience for each guest, our staff, and the surrounding environment.

Management reserves the right to update the regulations for reasons of efficiency and appropriateness, publishing any changes at the reception and on the hotel’s website.

Please note that these regulations are an integral part of the Booking Form, and for anything not expressly indicated, we refer to current regulations and the good taste and civic sense of each of us.

We thank you for your attention and cooperation, confident that respecting the rules will contribute to making the stay pleasant for everyone.

OUR STAFF IS FULLY AVAILABLE TO GUESTS FOR ANY NEED, TO MAKE THE STAY AS PLEASANT AS POSSIBLE

REGOLAMENTO INTERNO DEL FELDMILLA DESIGN HOTEL – WELLNESS & SPA

1. GENERAL INFORMATION

1.1 The regulations of “Feldmilla Design Hotel – Wellness & SPA” are established to ensure uniform, orderly, peaceful, and safe use of the premises by all. They are contractual in nature between the hotel and the guest. Therefore, any request to stay and the acceptance of such request implies full acceptance of these rules.

1.2 All guests are required to comply with the internal regulations, available on the hotel website and at the reception desk.

1.3 Failure to comply with the rules and the directives of management may result in the guest being asked to leave the premises, the balance of the stay being due in full, and possible notification to national and international tourism organizations, and potentially public authorities in case of suspected illegal behavior.

1.4 All instructions posted on signs within the hotel property must also be respected.

1.5 Parents (or legal guardians) are jointly responsible for the actions of their minor children. They must ensure respectful and proper behavior, especially concerning quiet hours and proper use of the hotel’s facilities.

1.6 Any inappropriate conduct by guests (adults or minors), as judged by hotel management, may lead to immediate termination of the contract and expulsion from the hotel within 5 hours of the violation being reported. In such cases, the hotel may retain any amounts paid and demand the remainder, including compensation for damages.

1.7 Management has the right to expel, without notice, anyone whose behavior disturbs or harms others or the facility.

1.8 By accepting accommodation, the guest also accepts the authority of the hotel’s security personnel, who must operate within the bounds of Italian law and the norms of civility and courtesy.

1.9 The hotel reserves the right to amend these regulations at any time, with updated versions available at reception.

2. PERSONAL DATA

2.1 All personal data of our guests will be processed to fulfill fiscal obligations (such as issuing invoices, registering data, etc.) and to provide the requested services.

2.2 Upon arrival, guests will be asked to provide identification for the mandatory police registration.

3. RESERVATION

3.1 For information, please contact the hotel reception by phone, email, or in person.
3.2 Reservations can be made by sending a written request to: reservations@feldmilla.com or by calling: +39 0474 677100.
3.3 Reservation requests must include the number and type of rooms requested, name, surname, arrival and departure dates, number of adults and children, children’s ages (to tailor offers to your needs), phone number, and email address. Please also indicate your estimated arrival time.
3.4 A deposit payment is required to confirm the booking, unless otherwise specified. This equals 30% of the total cost and can be paid by bank transfer or credit card. The deposit must include the booking reference (name, contact, dates, number of people, room type, treatment). The deposit is non-refundable if the guest does not show up. In case of late arrival, the full amount for the reserved services must still be paid. Please inform reception in advance.
3.5 The payment method for the remaining balance will be agreed between the parties (cash, credit card, debit card, or other methods).
3.6 A reservation is considered confirmed only after receiving the request with a valid deposit or credit card details.
3.7 Rates are per night, regardless of check-in time.
3.8 The selected board plan at the time of booking remains valid for the entire stay.
3.9 BED & BREAKFAST includes room and breakfast served from 07:30 to 10:00. HALF BOARD includes room, breakfast (07:30–10:00), and dinner (19:00–21:00), drinks excluded.
3.10 CHILDREN 0–2 YEARS: On request and subject to availability, the hotel provides cots, cribs, safety rails, and high chairs.

4. CHANGES TO RESERVATION, CANCELLATIONS

4.1 If the guest is unable to occupy the reserved accommodation due to transport issues, personal reasons, or mistakes, no refund is normally provided for early departure or delayed arrival.
4.2 Please understand that the entire reserved period will be charged even in the event of early departure. The guest must pay the full amount for the remaining nights (accommodation only). Please contact reception for details.
4.3 Guests who leave early must pay for the room (excluding F&B treatments) for the remaining days of the reservation.
4.4 In case of booking misunderstandings, the management will try, if possible, to offer alternative accommodation of equivalent type or category.
4.5 For cancellations, the entire deposit will be withheld and/or, if the booking terms require full payment in advance by a set date, the full amount for the stay will be charged.

5. PAYMENT OF STAY

5.1 PRE-INVOICE AND CHECK: Before paying the bill, guests may request to view their account and charges. Any errors or omissions must be reported before final invoicing or, at the latest, before departure. Complaints after departure will not be accepted.
5.2 PAYMENT AT CHECK-OUT: The room balance must be paid upon departure. Services consumed during the stay can be paid in cash up to €2,999.00 (according to legal limits) or by credit/debit card.
5.3 INVOICE: If you need an invoice, please notify us at least one day before departure and provide the necessary billing information. Otherwise, a simple receipt will be issued, and it cannot be cancelled afterward.
5.4 MINIBAR AND EXTRAS: At check-out, guests must report any minibar consumption or extras not yet recorded.
5.5 UNDECLARED GUESTS: Any persons staying in the same room but not declared at the time of booking or check-in will be charged a 40% surcharge on the daily rate. The hotel reserves the right to report unauthorized individuals to the police.
5.6 LOST KEYS: Lost or broken keys will be charged a minimum of €5.00.
5.7 DAMAGE CHARGES: Guests are responsible for any damages caused by themselves, their children, or pets. Missing linen will be added to the bill.

6. ARRIVAL (CHECK-IN)

6.1 CHECK-IN TIME: From 3:00 PM to 10:00 PM. Late arrivals must be communicated and approved by reception at the time of booking. In case of force majeure preventing arrival on time, the hotel must be notified.
6.2 IDENTIFICATION: All guests, including minors, must present a valid ID upon arrival.
6.3 MINORS’ ADMISSION: Minimum age to rent a room: 18. Unaccompanied minors are accepted only with a parental consent form, a contact number, and a copy of the guardian’s ID.
6.4 SECURITY REGISTRATION: Upon arrival, all guests, including minors, must submit identification for police registration. Failure to do so is a criminal offense for the hotel, and access to the property will be denied.
6.5 LEGAL FORMALITIES: Guests must present a valid identity document (ID card or passport). Without it, accommodation must be refused (art. 109 Italian Public Security Laws).
6.6 VISITORS: Any visitor, even if temporary, must be reported at the front desk with ID. Access is subject to approval and limited to designated common areas.
6.7 DATA PRIVACY: Guests’ personal data are handled according to privacy laws.
6.8 OCCUPANCY LIMIT: The number of occupants must match the reservation. Visitors or extra guests are only allowed with prior approval.
6.9 ROOM KEYS: Keys are delivered from 3:00 PM upon registration and/or payment.
6.10 EARLY ACCESS: If the room is ready before check-in time, it will be assigned immediately. Otherwise, luggage can be stored at reception.
6.11 ROOM ASSIGNMENT: The hotel reserves the right to assign rooms within the booked type and category, unless otherwise agreed in writing.
6.12 GUEST NAMES: All guests must be registered at reception.
6.13 PARKING: One parking space is assigned per room unless otherwise agreed. Covered garage (€15) has limited spots.
6.14 ROOM CHECK: Please report any damages or issues immediately. Later complaints may be charged.
6.15 ROOM CHANGE REQUEST: If the assigned room is inadequate, guests must inform reception within 10 minutes.
6.16 EXPULSION: As per law, management can expel guests without notice for misconduct or breach of rules.

7. DEPARTURE (CHECK-OUT)

7.1 ROOM RETURN: Rooms must be vacated by 11:00 AM, unless otherwise agreed. Unauthorized late check-out will be considered an extension and charged accordingly.
7.2 LATE CHECK-OUT FEE: After 11:00 AM, a fee of €30.00 per hour will be applied, up to a maximum of one full night’s charge after 2:00 PM, unless otherwise agreed.
7.3 EARLY DEPARTURE: If you leave earlier than your booked period, you must pay the full amount agreed upon at the time of booking. If you plan to depart before 8:00 AM, please notify us the day before.
7.4 FINAL BILL: Please request the bill and settle all charges, especially if you leave before reception opens. No charges may be added after settlement. Reception hours: 07:30 – 22:30. Payment methods accepted: cash (up to €2,999), credit cards, debit cards.
7.5 KEY RETURN: Please return room keys to reception by 11:00 AM. The staff will check for damages or missing items.
7.6 STAYING AFTER CHECK-OUT: Guests may use hotel services until 11:00 AM on departure day. Longer use is subject to availability and must be arranged at the reception, with prices depending on the season.
7.7 LUGGAGE STORAGE: Guests may leave luggage after check-out, but the hotel accepts no responsibility for loss or damage. Staff will monitor the area without assuming liability.

8. USE OF HOTEL SERVICES ON DEPARTURE DAY

8.1 Guests may use the hotel facilities until 11:00 AM on the day of departure, which is the latest time for room check-out.

9. BEHAVIOR RULES DURING THE STAY

9.1 CLEANING: Trash must be disposed of in the bags provided in the rooms and bathrooms. Do not leave waste in common areas.
9.1.1 Rooms will be cleaned daily between 9:00 AM and 2:00 PM.
9.2 UNREGISTERED GUESTS: For security reasons, guests are not allowed to bring other people into their rooms unless reported to and approved by the reception. IDs must be shown.
9.3 STAFF ACCESS TO OCCUPIED ROOMS: In addition to daily cleaning, the hotel may enter rooms for maintenance or other justified reasons, with prior notice.
9.4 CONDUCT: Guests are expected to behave respectfully throughout their stay.
9.5 Any behavior, activity, games, or devices that disturb other guests must be avoided at all times.
9.5.1 Adults are responsible for the conduct of children in their care.
9.5.2 No behavior should compromise the tranquility of others.
9.5.3 Avoid slamming doors, especially late at night.
9.6 USE OF ROOMS AND BATHROOMS: Rooms must be treated as your own. Damage to furniture or equipment must be reimbursed.
9.6.1 If additional items are needed (blankets, towels, toiletries), please ask reception.
9.6.2 Do not dispose of inappropriate items (e.g., diapers, bulky paper) in the toilet. Use the bins provided. Drain cleaning costs will be charged.
9.7 PROHIBITED:

• Smoking, drug use, shouting, slamming doors/windows

• Using high-power electrical appliances (except electric shaver, certified phone/laptop chargers)

• Heating baby food in the room (a 24/7 accessible area is available)
  9.7.1 Respect for greenery, cleanliness, and order is mandatory.
  9.7.2 Appropriate dress is required in all common areas.
  9.7.3 Do not enter staff-only areas.
  9.7.4 Silence hours: 1:00–4:00 PM and 11:30 PM–8:00 AM
  9.7.5 Musical instruments (electric/electronic) are prohibited in rooms.
  9.7.6 Do not step on flower beds, damage plants, or pick anything without permission.
  9.7.7 Dispose of trash in the designated bins only.
  9.7.8 Weapons or dangerous objects are strictly forbidden.
  9.7.9 Staff members are authorized to enforce the rules. Guests accept this authority upon check-in.

10. PET POLICY

10.1 The hotel does not allow pets on the premises.

We are a pet-free hotel. The decision to offer a vacation without domestic animals in Trentino-Alto Adige is based on various reasons such as cynophobia (fear of dogs), allergies to animal hair, and general hygiene and health concerns.

11. HOURS

11.1 The Feldmilla Design Hotel – Wellness & SPA offers front desk service from 07:00 to 23:00. A staff member will be available during these hours unless otherwise indicated.
11.2 Check-in: from 15:00.
11.3 Check-out: by 11:00.
11.4 Please inform reception well in advance if you require different times.
11.5 SERVICES: Please adhere to posted hours. The hotel is not obligated to provide services outside of these times, nor to reimburse missed services due to client negligence or delays, including breakfast.
11.6 Breakfast is served from 07:30 to 10:00.
11.7 QUIET HOURS: From 13:00–16:00 and 23:00–08:00, any noise that may disturb other guests is prohibited, including raised voices. Radios and televisions may be used only with great moderation and respect for quiet hours.
11.8 Dinner is served from 19:00 to 21:00.
11.9 Please respect mealtimes; a maximum delay of 20 minutes is allowed.
11.10 Guests with food allergies must notify management in advance.
11.11 While the food served is of high quality, the hotel declines any liability and is not required to offer refunds.

12. PARKING

The Feldmilla Design Hotel – Wellness & SPA offers a private parking area where each guest is entitled to one parking space free of charge, included in the room rate.
The parking lot is private and protected by a barrier, but it is not monitored or guarded. Therefore, the hotel declines all responsibility for any damages or theft involving vehicles parked there.

 

13. ELECTRICAL EQUIPMENT

13.1 The hotel’s electricity supply is 220 volts AC. Please ensure your devices are compatible.
13.2 Electrical outlets follow the Italian standard. Guests should bring adapters if their devices use different plug types.
13.3 The hotel is not liable for damage to devices caused by power outages or voltage surges due to force majeure (e.g., blackouts).
13.4 Please do not overload the electrical system with high-consumption appliances, in order to ensure proper operation in your room and throughout the facility.
The hotel declines responsibility for service interruptions caused by improper use of the room’s electrical system. Any resulting damage is the guest’s responsibility.

14. POWER AND WATER OUTAGES

In case of interruption of electricity due to ENEL (the national energy supplier), or interruption of water supply by the responsible utility company, or any other cause of force majeure, the hotel declines all responsibility and is not obliged to offer any refund.

15. SMOKING, OPEN FLAMES, GRILLS

15.1 Smoking is prohibited in all indoor areas of the hotel.
15.2 It is strictly forbidden to smoke in the rooms.
15.3 It is not permitted to smoke, burn, or light candles in rooms, hallways, or any area unless explicitly authorized by the management.
15.4 It is forbidden to cook meals in rooms, or use hairdryers, bottle warmers, electric plates, irons, or any heating device.
A free dedicated area for heating baby food is available near the breakfast room.
The only permitted devices are electric razors and CE-compliant chargers for phones and laptops.

16. MEDICAL ASSISTANCE, INFECTIOUS DISEASES

16.1 Phone numbers for emergency medical services and urgent care are available at reception. For any need, please contact the staff, who will gladly assist you.
16.2 Any infectious illness must be communicated to the management at the time of booking.

17. MEALS, HYGIENE AND SAFETY

17.1 For hygiene and safety reasons, it is not allowed to prepare meals in the rooms, especially hot meals or drinks.
17.2 It is forbidden to bring in pre-packaged food (such as pizza, rotisserie meals, etc.) from outside the hotel.
17.3 Breakfast is served only in the breakfast room, located near the reception.
17.4 It is not allowed to take food or beverages served at breakfast to other areas (rooms or outside the hotel).
17.5 For food safety reasons, no external food or drink is allowed in guest rooms unless authorized by management.

18. VALUABLES

18.1 Please report any lost or found items to the reception.
18.2 Whenever you leave your room, make sure to lock the door and check that windows are closed to avoid the risk of theft. The hotel is not responsible for any stolen items left unattended in the room.

19. LIABILITY

19.1 The management of Feldmilla Design Hotel – Wellness & SPA is not liable for theft or loss of guests’ belongings (each guest is responsible for safeguarding their own items), or for damages resulting from force majeure or natural events (such as weather conditions, natural disasters, epidemics, falling trees or branches, wind damage, or thefts in the parking area or on the hotel grounds).
Under no circumstances will discounts be granted upon departure for any actual or presumed inconvenience caused by such events.

19.2 The hotel does not provide a secured luggage storage area.

The Feldmilla Design Hotel – Wellness & SPA wishes you a pleasant stay and promises the utmost commitment to ensure that every guest is satisfied with their experience at our facility.

Kind regards,
The Management